RETURN POLICY

30-day return period

Intuitive Design Corp. will accept returns on all unopened (shrink-wrapped) DVD and VHS products within 30 days from the original ship date. Due to anti-piracy efforts and the potential for illegally copying multimedia, opened products can not be return accept for products that fall within the exchange policy as stated below.

Returned products that are accepted under the 30-day return policy should be mailed to the following address. You may also contact customer support toll free at 866-607-8439

Intuitive Design Corp.
8863 Greenback Lane. #305
Orangevale, CA 95662

30-day exchange period

Intuitive Design Corp. will exchange any opened DVD and VHS for the same or latest version of the product in question within 30 days from the original ship date for physically defective products that resulted from manufacturing or shipping. Products to be exchanged must be mailed to:

Intuitive Design Corp.
8863 Greenback Lane. #305
Orangevale, CA 95662

Refund method

Refunds for unopened (shrink-wrapped) DVD and VHS products will be in the same form as the original purchase and will be received within 10 business days of when the product(s) is received from the purchaser. Exceptions: Cash, debit or check purchases for any amount may be refunded in the form of a mail check within 10 business days. Refunds do not include the cost of shipping.

Returned products that are accepted under the 30-day return policy should be mailed to the following address. You may also contact customer support at 866-607-8439.

Intuitive Design Corp.
8863 Greenback Lane. #305
Orangevale, CA 95662

Restocking fee

A restocking fee of 15% will be charged on all products. The restocking fee will not include the cost of shipping by either party.

PRIVACY POLICY

Site Visits

To effectively manage our traffic streams whenever you visit our site(s) through your browser from our servers, we log and record the following information:

  • Your IP address
  • Your browser and version
  • Your operating system
  • The date and time
  • The site from which you came from

    We do not identify this information with specific users or computers. This information is not shared outside of our company or outside of our e-commerce provider. This information cannot be used to identify specific individuals, and is only used for:

  • Website and system administration
  • Research and development
  • Anonymous user analysis
  • Site navigation enhancements

    Email Addresses

    If you received a mailing from us: (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future or (b) you have registered or purchased or otherwise have an existing relationship with us. The email addresses collected by Intuitive Design Corp. are NOT sold, rented, or disclosed to any third parties outside of Intuitive Design Corp.. These addresses may be used strictly by our business for communications and to send out occasional product and marketing announcements, special offers and sales, etc. We respect your time and attention by controlling the frequency of our mailings. Any customer or subscriber may opt-out at anytime.

    Cookies

    Cookies are a technology which can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, and which your browser may then store on your system. You can set your browser to notify you when you receive a cookie. Doing so will allow you to decide, on a case-by-case basis, whether to accept cookies or not. Our systems and the systems of our e-commerce provider currently mandate that a cookie be stored on our system. Cookies on this site are created to ensure an intuitive and informative web site be displayed on your browser. Our cookies do not store any personal information. Our cookies may also be required by the shopping cart system to enable e-commerce transactions.

    Customers

    If you purchase products from Intuitive Design Corp. we record the transaction history to ensure we have an accurate method of contacting customers for shipping notification and if and when an order problem arises. We collect and store:

  • Name
  • Email Address
  • Physical Address
  • Phone Number
  • Credit Card Information (For added security purposes, this is retained only for transaction processes and not long term. You must provide new credit card information for each order.)

    If you have questions regarding our privacy policies, or require assistance in opting out of our email lists, please contact:

    Intuitive Design Corp. customer service department at 866-607-8439.